Delivery of an order can take anywhere between 1 to 5 days after dispatch. If you do not receive your order within 5 days of dispatch then kindly escalate the matter to us on Email: etogears@gmail.com or Call us: +91 9970999168
Regular Shipping Rates:
We offer free shipping on all orders.
While our regular shipments are typically on-time but there may be occasional delays due to weather, breakdowns, local unrest, natural disasters, or other unforeseen issues. We use reputable and trackable courier services like Delhivery or DTDC, ensuring you stay updated at all times.
*Regular Shipping charges are not eligible for refund.
Dispatch Timelines:
Prepaid orders are usually dispatched within 1 business day of order placement, excluding any public holidays or exceptions made as per customer instructions.
Cash on Delivery (COD) & Partial COD orders are usually dispatched within 1 business day of receipt of advance, excluding any public holidays or exceptions as per customer instructions.
Paid Express Shipping:
You can also opt for postage paid express shipping for superfast delivery, only available on prepaid orders. Contact us with your area pincode & details of all items in your cart to check availability, speed and cost. Typically takes anywhere between 1 to 3 days to deliver pan India (if available at your pincode)
*Express shipping is not available on COD & Partial COD orders.
*Express Shipping charges are not eligible for refund.
Order cancellations:
Customers are eligible to request order cancellation. To initiate cancellation, you can contact us at etogears@gmail.com or Call us: +91 9970999168 with your request. In certain situations cancellation will not be possible like when packages are express shipped or out for delivery, however you may request a return after receiving the delivery in such cases. Refer to our refund policy: [LINK TO REFUND POLICY]
ETO Gears reserves the right to cancel any order/s due to various factors like pincode non-serviceability, high RTO, exceeding order value & stock unavailability.
